Frequently Asked Questions

It's my first time using the cup, so what do I need to know?

If you are trying the Rosacup for the first time make sure to try at a time when you are not in a hurry. It will feel strange to do it at first, but that’s completely normal. You might want to wear a pad or pantyliner in the beginning as you will need some practice.

Only try the Rosacup when you are on your period.

Can I lubricate the Rosacup before inserting?

Yes, you can lubricate the Rosacup with a water-based lubricant or plain water.

Does it make a mess when you remove it?

No – when removed correctly by pinching the Rosacup first to break the suction seal, there should be no spills. You empty it directly into the loo. 

What do I do if I'm out and about or in a public bathroom?

No need to panic, there are a few things you can do. First of all, you can carry a small spray bottle filled with water or a bottle of water in your bag to rinse inside the booth. Alternatively, you can simply use some dry toilet paper and wipe the Rosacup instead of rinsing it out. Make sure to rinse your cup again properly when you get home.

How do I care for and clean my Rosacup?

Before and after your menstrual cycle you should wash your Rosacup with hot water and a mild soap, as needed. Leave it to soak in a cup of hot water for 5 minutes. Alternatively, you can boil your Rosacup in an open pot of boiling water for up to 5 minutes.

How do I store my Rosacup?

Your Rosacup comes with a breathable drawstring bag that’s perfect for storage in your underwear drawer.

What about discolouration?

Overtime, menstrual cups can discolour for various reasons. If your Rosacup starts to discolour, you can try boiling it for a little longer than usual. You can also add a few drops of pure hydrogen peroxide to the water when boiling. A discolored Rosacup does not mean that you have to replace the cup.

Do I insert the stem?

Yes, be sure to insert the tip of the stem about 1,2cm into the vagina. Remember inserting the cup too low or too high can cause leaks and also make removal difficult.

Will I feel the cup once inserted?

No, If the cup is inserted correctly you should not feel anything.

Can I cut the stem?

Yes, you can cut the stem, but be sure to take off only a little at a time until it’s comfortable for you.

What if I need to use the loo?

There is no need to empty the cup every time you go to the loo. The cup is inserted into your vagina and does not interfere or block your urethra, which is where you urinate from. 

How long does the Rosacup last?

The Rosacup has a lifespan of up to 15 years if cared for properly.

Will I need more than one cup?

No, you only need one cup.

At what age can I start using the Rosacup?

You can start using the cup as soon as you start menstruating. We have a small or large size Rosacup available. The large is perfect for ladies over 30 or those who have given birth. The small is best for women under 30 and who haven’t yet given birth. 

How often do I need to empty the cup?

Everyone is unique in their menstrual flow, but on average you should empty your Rosacup every 4 to 12 hours. This might mean every 4 to 5 hours on your heaviest day and 6 to 12 hours on your lighter days. Do not wear your Rosacup for longer than 12 hours without emptying though.

Can I sleep with my Rosacup?

Yes, you can most certainly sleep wearing the cup. Make sure to empty it right before bed and again as soon as you wake up. If you are worried about what happens to the blood when you are laying down, just remember that your cervix only opens a tiny bit to let blood pass through it. This means that the blood is not just going to go back up but will sit in the cup until morning. It’s perfectly safe as the blood isn’t being exposed to air and no infections can occur.

Will my Rosacup leak?

No, it will only leak if its not inserted properly or if it’s full. Small drops of blood are normal within the first 15 minutes of insertion as this fluid was already there when you inserted the cup. If there is a lot of leaking after inserting, you need to reinsert your cup to make sure it is done properly.

How do I know if its inserted properly?

Upon insertion, with the tip of your finger feel the bottom of the rim, run your finger around it and check for bumps. It should feel smooth and round. If there are bumps it means that your cup hasn’t popped open properly and you need to remove and reinsert it.

Can I use the Rosacup for post-partum bleeding?

No, unfortunately not. You should only use your Rosacup for normal menstrual bleeding.

What are my payment options when ordering?

Feel free to pay with your debit or credit card via our secure payfast link. Alternatively you can make payment straight into our bank account with the following details:

FNB
Account number: 62790989001
Branch code: 250655
Cheque account